Questions and answers about invoices
accounting@braathe.no
+47 69 01 30 00
Are you wondering about an invoice?
When it becomes easier to understand the invoice, life becomes even more worry-free
This page should help make it easier to understand complex invoices and invoice documents for our IT deliveries to your business. We recognize that the invoices can be challenging to understand, and would like to explain here through common questions and answers related to this.
Our aim is to help strengthen your knowledge of the services and products you receive, so that you can be confident that your invoices are correct and transparent.
Whether you are a business owner, IT professional or individual, we want to make the technical side of invoicing more accessible to everyone. This page is here to give you the best possible understanding of the invoice from us.
We hope the information on this page makes it easier for you to understand the details of your invoices. We understand that in a world of advanced IT systems and complex deliveries, invoices can be full of technical terminology and specifications that are not always easy to interpret.
Common questions and answers
This is a collection of questions we often get about our invoices.
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Har Braathe changed bank to Danske Bank?
Yes, during March 2024 the switch will take place. You should have received a notification to your email (for the invoice) in our systems.
The transition to Danske Bank means, among other things, that we are phasing out Norion (formerly Collector) as a factoring partner. We move away from factoring and switch to invoicing through the renowned Visma AutoInvoice.
We hereby remove a part that has been complicating our communication with you as a customer, in that in future you communicate directly with us and not via a factoring partner. Our accounting department will be the first line for questions related to ledgers, copies of invoices and more, and you can always reach us at accounting@braathe.no.
In connection with the transition, we will receive a new account number: 8109.11.40055. It will always be the account number on the invoice you receive that will be used for payment. During a transition period, you will receive an invoice from Norion, which will then be paid to their account number. After the transition, the invoice will from Braathe have an account number 8109.11.40055, and you use this for payment.
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Incorrect e-mail sent after notification of transfer to Danske Bank
In the wake of notification that Braathe switch to Danske Bank, an error occurred, which led to a subsequent response to questions from the customer going out to parts of the recipient list of the original notification.
We sincerely apologize for the inconvenience caused by this, and ask you to disregard the reply that went out in error.
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How advance invoicing works from Braathe?
On the 25th of each month, invoiced or which is delivered to your business (registered services in our systems, as of this date) for the month by next month.
These invoices are due at the start of the invoice period.
Example: In January, invoice period is invoiced March, the invoice period is invoiced in February April, etc.
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Why do I receive an invoice in Excel? My system can't read this?
Invoice basis in Excel and invoice are sent in separate shipments.
The invoicing basis contains a detailed overview of the period part (basic accesses and user accesses) and corrections (establishment costs, new accesses and credits).
Invoice sent in the desired manner (EHF/PDF etc.) from our factoring partner Norion Bank/Inexchange.
Billing documents in Excel are sent out in most, but not all, cases to customers with IaaS services and Digital Workplace services.
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Why is there a discrepancy in the invoice from what I get delivered in the invoice period?
Because we invoice in advance, will changes that occur in the period between invoice date (creation of invoice) and invoice period (the period the invoice applies to) could only be corrected afterwards change date (when the change is carried out in our systems, such as closing access for a user), that is in arrears.
Example: 25. January an invoice is created for the customer based on the status in our systems as of this date. The invoice therefore applies to March month. It February 12 the customer requests that one server be removed and that two user accesses be closed immediately. Because the changes take place in the intermediate period between the generation of the invoice for March (25 January) and the month of March, we will only subsequently be able to credit for what the customer has overpaid, and make the necessary corrections. In our example, the customer is therefore credited with one server and two user accesses on the invoice sent out on 25 February (which therefore applies to the invoice period April). Because the customer had the accesses in parts of February, February is not credited, but for the month of March the accesses will be credited in full.
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Why have I received a higher period invoice when I am in a contract/bond with you?
In such cases, the explanation is usually that you have one or more services from us such as for covered through your contract.
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Why am I billed for periods after the termination date?
The advance invoicing, with the associated backland of corrections/credits, may result in you receiving an invoice up to two invoice periods after the termination date. The services must be up until the termination period (and this will often also run after the termination date), and invoicing is only stopped when all access has finally been terminated. Periods invoiced after the termination date will be credited.
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What are consumption-based services? How are they billed?
These services are invoiced in arrears, and will follow actual consumption. Consumption-based services will therefore for get an arrears correction on the amount of consumption. Corrections will only occur when the price of the services is adjusted.
Examples of such services are ours backup services (which is charged per 10 GB consumed).
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Is it possible to get a quarterly invoice?
Yes, it is possible. We offer two intervals on the invoice; monthly and quarterly. Consult accounting@braathe.no to be changed, if desired.
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Is it possible to get an e-invoice?
Yes, it is possible. Please note that in order to receive an e-invoice from us, you must have an organization number (you must be registered in the ELMA register).
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I have received an invoice for consulting hours. Why?
When a support case is escalated to a consultant, you must have been notified that the case has been escalated, and thus becomes a billable assignment. Note that the notification goes to the person who created the support case in our ticket system.
Support cases that last more than 30 minutes will be billed as consulting hours. This could thus be the explanation for consulting hours on your invoice.
If consulting project/hours have been agreed, this is naturally what is invoiced.
You can contact your customer advisor if you have any questions related to this.
Examples
Example 1
Per's user has been terminated, with an end date of 28.10.2022/2022/XNUMX. Why is the user invoiced to Per for November and December in XNUMX?
Explanation:
Per's user must be active until the termination date (the date the customer has requested that the user be closed). Because Per's user is shut down after the advance invoicing date for the period December (invoice generated on 25/10), it will not be ready for crediting until 25 November. This means that crediting will first take place on the period invoice for January (the invoice which is thus generated on 25/11), and then both November and December will be credited.
Example 2
Customer asks: We have received many corrections on the invoice, why are there so many correction lines per item?
Explanation:
In connection with the annual price adjustment, it is likely that a large proportion of services delivered will be price adjusted. This can greatly affect especially the first period invoices after the turn of the year. Due to the advance invoicing (that invoices that went out on 25/11 and 25/12 in the previous year therefore apply to January and February in the current year) it will probably have to be corrected for a number of product lines. This means that both crediting and correction can occur for several of the product lines in your basis.
We understand that this can be confusing, but as advance invoicing cannot take into account adjusted prices going forward, it will have to be this way. Prices and conditions that are bound in the contract period will naturally not be affected by such an adjustment.
In the sample basis we see that A and B is from the month of January (invoiced in advance on 25/11 of the previous year), and applies to two different servers, Server 1 and Server 2.
The first line on each of them is crediting of the old price that has been invoiced in advance.
The second line on each of them is correction at new current prices for the two servers.
The lines for C and D corresponding crediting and correction applies to the same servers, but then for February (which was invoiced in advance on 25/12 the previous year). The same applies to these as for A and B, that each product gets one line for it crediting and one line for correction.
The arrow at the bottom right corner points to the cell that shows the sum of corrections for the entire period in the basis (here, i.e. both January and February).
