Our services

General conditions and service descriptions

  • Document guide and definitions
    Versions: Documentation:
    Valid from 06/06/2021 Download PDF
  • General terms
    Versions: Documentation:
    Valid from 01/07/2021 Download PDF
  • General conditions Purchase of goods
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • Security SLA for Braathe Gruppens Services
    Versions: Documentation:
    Valid from 06/06/2021 Download PDF
  • EOSL Policy for IaaS i Braathe Cloud
    Versions: Documentation:
    Valid from 01/06/2023 Download PDF Open HTML
  • Service description Backup SLA
    Versions: Documentation:
    Valid from 01/09/2023 Download PDF Open HTML
    Valid from 01/12/2022 Download PDF Open HTML
    Valid from 01/09/2021 Download PDF
    Valid from 01/04/2019 Download PDF
  • Service description Broadband
    Versions: Documentation:
    Valid from 01/10/2017 Download PDF
  • Service description Cloud Connect Backup
    Versions: Documentation:
    Valid from 01/11/2022 Download PDF Open HTML
  • Service description Device as a Service (DaaS)
    Versions: Documentation:
    Valid from 15/12/2022 Download PDF Open HTML
    Valid from 01/11/2020 Download PDF
    Valid from 01/04/2017 Download PDF
  • Service description Digital Workplace General Terms and Conditions
    Versions: Documentation:
    Valid from 01/05/2021 Download PDF Open HTML
  • Service description Digital Workplace from the Provider's Data Centre
    Versions: Documentation:
    Valid from 01/01/2024 Download PDF Open HTML
    Valid from 01/05/2021 Download PDF Open HTML
  • Service Description Digital Workplace Online
    Versions: Documentation:
    Valid from 01/12/2022 Download PDF Open HTML
    Valid from 01/05/2021 Download PDF
  • Service description Digital Reconciliation
    Versions: Documentation:
    Valid from 10/07/2020 Download PDF
  • Service description IaaS from Braathe Cloud
    Versions: Documentation:
    Valid from 01/10/2023 Download PDF
    Valid from 01/04/2023 Download PDF Open HTML
    Valid from 01/06/2017 Download PDF
  • Service description Consultancy agreement
    Versions: Documentation:
    Valid from 01/11/2020 Download PDF Open HTML
  • Service description CourseAdmin
    Versions: Documentation:
    Valid from 22/09/2020 Download PDF
  • Service description Managed Enterprise Backup
    Versions: Documentation:
    Valid from 01/07/2023 Download PDF Open HTML
    Valid from 26/09/2022 Download PDF Open HTML
  • Service description Managed Operations
    Versions: Documentation:
    Valid from 01/10/2022 Download PDF Open HTML
  • Service description Managed Web
    Versions: Documentation:
    Valid from 01/02/2023 Download PDF Open HTML
    Valid from 10/07/2020 Download PDF
  • Service description Microsoft 365 Backup
    Versions: Documentation:
    Valid from 26/08/2022 Download PDF Open HTML
  • Service description Nettsky Server services from Microsoft's data centers (Azure IaaS-PaaS)
    Versions: Documentation:
    Valid from 01/01/2018 Download PDF
  • Service description Network operation and rental (NaaS)
    Versions: Documentation:
    Valid from 01/06/2023 Download PDF Open HTML
    Valid from 01/04/2017 Download PDF
  • Service description Support
    Versions: Documentation:
    Valid from 01/12/2022 Download PDF Open HTML
    Valid from 10/07/2020 Download PDF
    Valid from 01/04/2017 Download PDF
  • Service description Hourly Consulting Services
    Versions: Documentation:
    Valid from 01/07/2020 Download PDF Open HTML
    Valid from 01/04/2017 Download PDF
  • Service description WebTV
    Versions: Documentation:
    Valid from 22/09/2020 Download PDF
  • Notified changes in services and prices
    Versions: Documentation:
    Valid from 30/11/2020 Open HTML

Expired conditions and service descriptions

  • General conditions Mail services
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • General conditions Operating agreements
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • General conditions Cloud services
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • General Terms Online Backup Services
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • General conditions Web services
    Versions: Documentation:
    Valid from 12/09/2019 Download PDF
  • Service description Appspace
    Versions: Documentation:
    Valid from 22/09/2020 Download PDF
  • Cloud User Services from Braathe Gruppen (SaaS)
    Versions: Documentation:
    Valid from 01/04/2019 Download PDF
  • Open Book Purchase Agreement
    Versions: Documentation:
    Valid from 01/10/2019 Download PDF
    Valid from 01/04/2017 Download PDF