Device as a Service
Service description for Device as a Service (DaaS)
Service description valid from 15.12.2022 for Ongoing Deliveries, Cloud Agreement or SSA-D agreement.
About Device as a Service (DaaS)
This service description covers conditions and delivery by Device as a Service (DaaS) from the Supplier. Agreement conditions
General terms
The service is delivered under the current General Terms and Conditions as published on the Supplier's website if the customer has no other agreement that regulates DaaS conditions. If there is a conflict between the General Terms and Conditions and this Service Description, this Service Description takes precedence.
Cloud agreement, SSA-D agreement
If there is a valid ongoing agreement of the Cloud Agreement or SSA-D type agreement, the agreement takes precedence over this Service Description.
Other Conditions
The service is delivered in accordance with the conditions in the Supplier's current Service Descriptions "Support" and "Hourly-based consulting services" as published on the Supplier's website.
SLA
| SLA Point | SLA Value |
| Standard preparation included | Current Windows client OS pre-installed and updated to the latest technical version and security patches updated.
Default settings in the OS set. Free of adware. |
| Customized provisioning (additional) | Customized preparation can be agreed separately. Customized preparation can by agreement include:
-Installation of the Customer's professional applications according to specification |
| Shipping | Shipping to the customer is added upon delivery. |
| Hardware and OS error correction | The supplier is responsible for correcting hardware and OS errors on DaaS. Error correction is normally carried out as remote control of the user's equipment. In some cases, the equipment must be returned to the Supplier for repair or replacement. The supplier is not liable for compensation for loss of data in connection with hardware and OS errors.
If you want a consultant out for error correction, this will be carried out according to the current consultancy conditions |
| Preparation after error correction | Free standard preparation as a remedy for disk change or other incidents. |
| Replacement equipment | In the event of a fault that requires repair, the Supplier will send out new equipment as soon as possible by post or by handing it over to the Supplier. The customer returns the defective equipment. |
| Warranty administration | The supplier is responsible for warranty handling and repair of the units including necessary parts. |
| Change of equipment | The customer can change equipment and models during the rental period. Establishment fee will be added in case of change. |
| Shipping during the rental period | The Supplier covers shipping to the Customer in connection with repairs. The customer covers return shipping upon submission in connection with. termination, replacement or repair. |
| Establish a new business | The establishment fee for DaaS is charged with the equivalent of 1 month's rent. |
| Binding time | There is no commitment period on DaaS. |
| Invoicing rentals | Rent is invoiced in advance 3 months at a time. |
| Minimum rent | Minimum rent is 3 months with Establishment in addition. |
| Purchase | The customer can at any time purchase rented equipment at the Purchase Price stated below, but never less than the corresponding 3 monthly rents. |
| Purchase price | (36 monthly rentals) - (Number of monthly rentals where the equipment has been rented) + (3 monthly rentals) |
Other terms
Loss or damage
In the event of loss or damage beyond wear and tear during normal use, the Customer is responsible for replacing the rented equipment. Compensation corresponds to the lower of the repair cost or the Supplier's standard purchase value at the time of loss/damage.
The customer is responsible for insuring the equipment if desired.
The Customer shall report loss or damage to the Supplier in writing without undue delay.
Termination and termination
At the end of the DaaS, the Customer must send written notice of termination to the Supplier. The rental period is deemed to have ended when the equipment has been returned to the Supplier. Return of rented equipment must be done exclusively by trackable post or freight shipment. Costs in connection with return are covered by the customer. Any remaining amount that has been invoiced in advance upon return belongs to the Supplier.
Device must be returned without configurations that prevent device from being reused. For example:
- Remove Bios password.
- Remove the connection to Azure/Intune that is not managed by the Provider.
If a unit is returned with a configuration that means it cannot be reused, the Supplier will reserve the right to invoice the customer for the purchase of the machine in accordance with conditions for buyout.
Return address:
Braathe AS
Att: Return DaaS
Nærumveien 24
1580 Rygge
Notice of change 15.12.2022
This service description replaces the previous service description "PC purchase and rental" with regard to PC rental as a service. Conditions for the purchase of PCs have been moved out and this Service Description no longer covers this.
Other changes:
- Hardware and OS error correction
- The supplier is not liable for compensation for loss of data in connection with hardware and OS errors.
- If you want a consultant out for error correction, this will be carried out according to the current consultancy conditions.
- Clarification of conditions for termination and termination.
- General clarifications and correction of language errors and typos.
