About Microsoft 365 Backup

The service includes a fully operational backup platform, licenses, storage space, based on market-leading backup technology

Service Content	Including?
Backup software license included	Ja
Operation, administration and maintenance of the backup platform	Ja
Cloud-based storage with the supplier	Charged according to consumption
Standard Backup Policy included	Ja

Device subscription Microsoft 365 backup

The backup solution is licensed per user in accordance with the number of licensed users in the customer's Microsoft 365 tenant and supports backup of Mail, Onedrive, Sharepoint and Teams. The customer is charged a unit price per user and consumed storage.

General terms

The service is provided under the applicable General Terms and Conditions as published on the Supplier's website. If there is a conflict between the General Terms and Conditions and this Service Description, this Service Description takes precedence.

Other Conditions

Assistance that is not included in this service description is provided in accordance with the service description: "Hourly-based Consulting Services" as published on the Supplier's website.

Microsoft 365 Backup SLA

SLA Point	SLA Value
Backup software license included	Ja
Technical operation and administration backup platform included?	Ja
Monitoring of system health and backup jobs	Ja The backup platform is monitored and operated throughout Braathe's std operating operations Backup jobs notify our operating personnel in the event of errors, which are then followed up in accordance with the SLA point "Error correction in the event of errors in backup jobs"
Error correction in case of errors in backup jobs	Correction of errors in the backup system is included. Correction of underlying errors in the Customer's systems or M365 tenant that trigger errors in the backup system is not included. The supplier can assist with error correction in the customer's systems as an hourly consulting service
Free technical debugging backup platform	Ja
Automatic inclusion of new users in M365	Yes, all new users in the customer's Tennant are included in the backup.
Exclusion of users from M365 backup	Yes, the customer himself registers Microsoft 365 users who are to be excluded from backup in their own group (No_M365Backup). The group is established in the tenant at the start of the service. The customer is himself responsible for managing membership in the group.
Data excepted from backup	Yes, Teams Chat messages. Must be actively ordered due to costs from Microsoft The customer must order access to the Teams Export API
Backup method	Snapshot based backup
Backup frequency	Daily
Assistance with restoring data	Yes - according to "Hourly-based Consulting Services"

Backup Policy

Description	Std Policy
Daily Backup	Ja
Number of backups per day	1
Storage backup history	1 year from changes in source data

The customer can choose a different backup history of up to 3 years by contacting in writing support@braathe.no

Prerequisites and technical requirements

Supported systems for Microsoft 365 backup

Microsoft 365 Backup supports the backup of content in the tenant in line with what is supported by the supplier's backup software. Currently, the following are supported:

Description	Supported
Organizational level	Mail, Archive, OneDrive, Sites, Teams
Groups in M365	Members with Mail, Archive, OneDrive and Site. Group mail, Group Site
Users in M365 including Shared and Public mailboxes	Mail, Archive, OneDrive and Site

Access and configuration at the Customer

The customer is responsible for arranging their systems so that the backup system will function as intended. This includes, but is not limited to, creating necessary accounts and accesses. The supplier submits a specification for this when ordering. The supplier can assist the customer with necessary adaptations such as hourly consulting services.

The customer is responsible for providing the necessary access to the Microsoft 365 tenant for setting up and operating the backup as well as creating the necessary group "No_M365Backup" which is used to exclude users from backup.

The customer is also responsible for ordering access to the Teams Export API if a backup of Teams chat messages is to be run. (NB there are separate costs in the Microsoft tenant for this)

Reporting

History with backup status is stored for 1 year in the supplier's backup system and contains detailed status of each individual backup run. The customer can receive a daily report by e-mail to a pre-specified e-mail address. This can be ordered by contacting support@braathe.no.

Reporting on the amount of storage consumed and the number of licenses appears on the monthly invoice.

Mercantile conditions

7.1 Establishment
The service is charged with 1 month's subscription fee for establishing a basic service and ordered additional services. Any technical set-up and other assistance will be invoiced on an ongoing basis according to the Supplier's current hourly rates. The service is invoiced from the time of establishment.

7.2 Prices and invoicing
The applicable service price is stated on the Supplier's website. The service is charged as follows:

Monthly invoicing based on the number of users, price per user.
Monthly invoicing of data consumption, total stored GB per month.

The invoicing period is 3 months at a time and is invoiced 1 month within the started 3-month period.

7.3 Agreement period and termination
The service is delivered with a main period of 12 months after commencement Termination and termination

The agreement can be terminated prior to automatic renewal with 90 days' notice, after which it switches to rolling 3-month periods. Termination is sent in writing to sales @braathe.no.

The customer's systems and data will be able to be restored up to 14 days after termination, after which the data is permanently deleted from the Supplier's systems.

Limitations

The solution is at all times limited by the functionality and options available in the Backup software used as well as limitations in the Customer's systems that are backed up.

The backup solution significantly reduces the likelihood of data loss, but is not to be considered a guarantee that data can be reconstructed under any given situation. The customer must assess their own need for any insurance that covers data loss. The customer himself is responsible for correcting errors or deficiencies in his systems that prevent the backup from working properly. The supplier can assist as an hourly consultancy service at the request of the customer.