Network Operation and Rental (NaaS)
Service description for network operation
Service description valid from 01.06.23 for Ongoing Deliveries, Cloud Agreement or SSA-D agreement.
About the service
The service includes delivery of operated network equipment to the Customer (Network as a Service – NaaS). The equipment is delivered with a standard basic configuration and adaptations according to the customer's wishes and needs. When setting up the service for the first time, adaptations of the standard basic configuration are included with up to 2 hours of work per customer location. Further adaptations and extensions or configuration changes are normally covered by the conditions for Support with up to 30 minutes of work included per inquiry. More extensive and time-consuming special configuration of e.g. firewalls are charged as consultancy work after the time has elapsed.
General terms
The service is delivered under the applicable General Conditions as published on the Supplier's website if the customer has no other agreement that regulates conditions at NaaS. If there is a conflict between the General Terms and Conditions and this Service Description, this Service Description takes precedence.
Cloud agreement, SSA-D agreement
If there is a valid ongoing agreement of the Cloud Agreement or SSA-D type agreement, the agreement takes precedence over this Service Description.
Other Conditions
The service is delivered in accordance with the conditions in the Supplier's current Service Descriptions "Support" and "Hourly-based consulting services" as published on the Supplier's website.
Loss or damage
In the event of loss or damage beyond wear and tear during normal use, the Customer is responsible for replacing the equipment. Compensation corresponds to the lower of repair costs or the Supplier's replacement value at the time of loss/damage. The customer is responsible for insuring the equipment if this is desired. The customer must report loss or damage to the supplier in writing without undue delay.
SLA
Network equipment is delivered with the following SLA:
| SLA Point | SLA Value |
|---|---|
| Proactive Operation | The equipment is maintained by the Supplier with the updates available from the manufacturer. |
| Free support | Any inquiry to the Supplier regarding the Service includes up to 30 minutes of work. Further work is charged to the Customer as a Consultant assignment |
| Surveillance | The equipment is monitored by the Supplier for downtime and technical errors. |
| Free bug fix | Free error correction of equipment supplied as part of the Service is included. |
| Response times | Normal response time for processing incidents or requests follows the definitions in the Supplier's Service Description "1. Support" which can be found at https://braathe.no/avtaledok/ |
| Replacement equipment | If there is a hardware fault on the network equipment and the customer does not have additional spare equipment, the Supplier has additional equipment in spare parts stock. Replacement equipment can be collected or sent free of charge by post on the same day. |
For more detailed definitions of tasks, classification, prioritization and response times see Service description "1. Support" on our website https://braathe.no/avtaledok/
Proactive operation
Equipment that has the option of automated rollout of new versions will be updated continuously when the Manufacturer launches a new version for production. Equipment that does not have the possibility of automated rollout will be updated with a minimum six-monthly cycle.
If specific and significant new threats arise, the Supplier can immediately update the equipment according to the Manufacturer's instructions. This may result in the installation of versions that are not considered to have been released for production.
Network equipment
Delivery of Network equipment includes the following:
- Hardware
- Licenses
- Configuration
- updates
- Operation and Support
- Error correction
- Technical monitoring
The following are not included in the services:
- Installation at the customer's place
- Cabling
- On-site attendance
In special cases, the Supplier may use alternative equipment in relation to that named in the Cloud Agreement's Appendix 1. The equipment must have similar or better specifications as the named equipment and does not change the nature of the delivery.
Firewalls
Firewalls are supplied in different versions with different performance and functionality. It is primarily performance, the content filtering function and integration of a WiFi access point that distinguish the models. Basic license includes standard layer 3 firewall functionality. The HighSecurity license also has anti-malware protection (AMP) and intrusion prevention (IPS) as well as the possibility of content filtering (web).
WiFi access point with WLAN controller
WiFi Access point is delivered in different versions with different performance and functionality. It is primarily performance and supported WLAN protocols/standards that distinguish the models. The access points require connection to a PoE switch or a separate PoE adapter.
Wi-Fi coverage
WiFi coverage depends on the prevailing conditions in the Customer's premises. The equipment is supplied with automatic channel selection and dual-band as standard with 20 MHz bandwidth on the 2,4 GHz band and 40 MHz bandwidth on 5 GHz. Individual adaptations can be carried out if necessary. The supplier can assist the customer in preparing a coverage plan and/or carry out measurements as a consultancy service. The supplier cannot guarantee optimal coverage if the customer chooses to install it himself.
Switches
Switcher is delivered in different versions with different performance and functionality. It is primarily the number of network ports and support for PoE that distinguish the models. The switches are priced per network port. You pay for available ports in the switches that are delivered. You do not pay for uplink ports.
VPN
AnyConnect VPN with 2-factor authentication can be established as an additional service if access to local network resources is needed from outside. The service requires AzureAD and installation of Cisco AnyConnect software on the client.
Supplier's equipment
Equipment delivered as part of the service is owned by the Supplier and must be returned upon termination of the service. The customer is responsible for the equipment during the period. The subscription ends when the equipment is returned to the supplier. Return of rented equipment must be done exclusively by trackable post or freight shipment. Costs in connection with return are covered by the customer. Any remaining amount that has been invoiced in advance upon return belongs to the Supplier.
Return address:
Braathe AS
Att: Return NaaS
Nærumveien 24
1580 Rygge
Delivery, Assembly and connection
The network equipment is sent to the Customer by post. It is the Customer's responsibility to install the equipment. The customer can ask the supplier to install the equipment as a consultant assignment. Such an assignment is charged to the Customer after the elapsed time according to the Service description for "Hourly-based consulting services". The supplier delivers equipment fully configured, licensed and operated. The services do not include assembly, cabling or physical connections.
Establish a new business
Establishment of the Service is charged with one month's rent for the current equipment. This also applies to changes such as switching to alternative models and extensions to the system based on the Customer's wishes.
End of Service Life
Equipment that is declared End of Service Life (EOSL) by the Manufacturer will be replaced by the Supplier, normally within a reasonable time before the equipment stops receiving security updates.
In the case of EOSL, the Supplier will seek to replace the old equipment with equipment of a similar or better specification. The price of relevant replacement units follows the current price list at all times and will be charged to the customer as normal at the first invoicing period after the exchange.
The customer is exempt from establishment costs for EOSL switching initiated by the supplier.
The customer is notified in writing within 3-6 months before the EOSL switch is implemented. The notice will include information about any price change. In addition, the Supplier will send out a detailed notification within 3 weeks before new equipment is sent out.
The supplier sends new equipment to the customer's contact person per mail.
The customer is himself responsible for replacing and installing devices in his premises in accordance with the instructions accompanying the equipment. Used units must be returned to the Supplier within 60 days of receipt of new ones. It comes with a completed return slip.
The supplier offers on-site assistance when replacing equipment in accordance with the conditions in the Service Description "Hourly-based Consulting Services" at the Customer's request.
Insight into data traffic
The Supplier does not have the right to view traffic that is not in direct communication with the Supplier. The supplier cannot therefore take responsibility for the content of this traffic either. The supplier may, however, in certain exceptional cases gain insight into the traffic in accordance with rules issued by the Norwegian Data Protection Authority, including in cases where there is reason to believe that the traffic poses or may pose a technical problem for the Customer, the Supplier or others who use the network.
Restrictions and reservations
The equipment is delivered with the functionality and limitations provided by the manufacturer. Functionality changes from time to time in new versions of the software.
The supplier gives no guarantees for achieved WiFi coverage. Satisfactory coverage in the Customer's premises may depend on increasing the number of WiFi Access Points.
The supplier has limited options for troubleshooting if the customer chooses to rent only parts of the network.
This Service Description in no way changes the manufacturer's rights or their conditions for using the equipment.
Notice of change
Q2 2023
- Various clarifications and corrections.
- Clarification EOSL
- Clarification of return conditions termination
